Support

Help, keys and bug reports

Nexus is built and supported by one person. We aim to reply within 48 hours.

Discord

The fastest way to ask for a beta key or report a bug. Join the server.

Email

Prefer email? Write to atharva.patil.cg@gmail.com.

GitHub issues

For bugs and requests you are happy to discuss in public. Open an issue.

Guides

Getting started
Activation and license keys
Troubleshooting
Known issues

Questions

Common ones

How do I get a license key?

Ask on Discord or by email. Keys are issued by hand during the beta, so it can take a little while.

I forgot my master password.

Use your recovery phrase from the lock screen. If you also lost the phrase, a machine-bound bypass is available through us as a last resort. If neither works, the vault cannot be recovered.

I need to move Nexus to a new PC.

Keys are tied to one machine and checked offline. Contact us and we will help with a new key.

Where are the logs for a crash?

See the troubleshooting guide for where they live. They stay on your PC unless you choose to send one.